Privacy & Policy

1.Introduction

At MS Roadside Assistance (“we”, “us”, “our”), your privacy is important. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website msroadassist.com.au and when you use our roadside assistance services.

By accessing our website or using our services, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of personal information:

a. Personal Identifiers

• Name
• Phone number
• Email address
• Address
• Vehicle details

b. Technical Data

• IP address
• Device information
• Browser type

c. Usage Data

• Pages visited
• Forms submitted
• Service requests

3. How We Collect Your Information

We collect data:

• When you fill out forms on our website
• When you contact us by phone or email
• Through cookies and analytics tools
• When you request roadside assistance

4. How We Use Your Information

We use your personal information to:

• Provide the services you requested
• Respond to inquiries or service requests
• Improve and personalise your experience
• Communicate updates or service details
• Analyse website usage
• We do not sell your personal data to third parties for marketing purposes.

5. Sharing Your Information

We may share data with:

• Service partners who help us deliver roadside assistance
• Analytics providers (e.g., Google Analytics)
• Legal or law enforcement authorities when required
• Our affiliates for business operations
• All third parties are required to maintain confidentiality.

6. Cookies & Tracking Technologies

We use cookies to:

• Analyse site traffic
• Remember your preferences
• Improve user experience
• You can manage cookie preferences in your browser settings.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access and disclosure. However, no digital system is completely secure.

8. Your Rights

Depending on your location, you may have the right to:

• Access or correct the personal data we hold
• Request deletion of your information
• Withdraw consent at any time
• Object to certain processing

To exercise these rights, contact us at:
📧 msra@msroadassist.com.au

9. Changes to This Policy

We may update this policy from time to time. The updated policy will be posted on our website with the effective date.

10. Contact Us

If you have questions about this Privacy Policy or your rights, contact:
📧 msra@msroadassist.com.au

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