Privacy Policy

1. Introduction

At MS Road Assist Australia ("we", "us", "our"), your privacy is important to us. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you access our website or use our services. By accessing our website or using our services, you consent to the practices described in this policy.

2. Information We Collect

• —Contact details — your name, phone number, and email address when you submit a service request or contact form.
• —Location information — your vehicle's current location when requesting roadside assistance.
• —Vehicle details — make, model, and description of your vehicle and its issue to help our technicians prepare.
• —Usage data — anonymous browsing information such as pages visited and device type, collected via standard web analytics.

3. How We Use Your Information

• —Dispatching a technician to your location and completing the requested service.
• —Communicating with you about your service request, including estimated arrival times.
• —Processing payments and issuing service receipts.
• —Improving our website and service quality through anonymised usage analysis.
• —Contacting you about your battery warranty or following up on your service experience, where you have consented.

4. Information Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorised access, disclosure, alteration, or destruction. However, no digital system is completely secure and we cannot guarantee absolute security.

5. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share your location and vehicle details with our network of mobile technicians solely for the purpose of fulfilling your service request. We may disclose information where required by law or regulation.

6. Your Privacy Rights

Depending on your location, you may have the right to request access to the personal information we hold about you, request correction of inaccurate data, request deletion of your data (subject to legal obligations), and withdraw consent where processing is based on consent. To exercise any of these rights, contact us at the details below.

7. Cookies

Our website uses standard cookies and analytics tools to understand how visitors use the site. You can control or disable cookies through your browser settings. Disabling cookies will not affect your ability to request roadside assistance.

8. Policy Updates

We may update this Privacy Policy from time to time. The updated policy will be posted on this page with the effective date. We encourage you to review this policy periodically.

9. Governing Law

This Privacy Policy is governed by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). MS Road Assist Australia is registered in Australia (ABN 74 689 564 109).

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: Phone: 1300 121 595 | Email: msroadassist@gmail.com | Brisbane QLD, Australia.