Keys Locked in the Car? Fast, using reasonable care; no damage guarantee is offered Entry

Yes. Our technicians use professional non-destructive entry tools to open locked vehicles safely — no broken windows, no scratched paint and no damaged locks. It's the safest and most cost-effective way back into your car.

We target a 30-minute response target; actual arrival times vary with location, traffic, demand and technician availability across our service areas, 24/7, subject to technician availability. Call 1300 121 595 and the nearest available technician is dispatched straight to your location.

Pricing depends on your location, the time of day and your vehicle's locking system, and we always quote a the final phone quote is confirmed before dispatch or work and stays fixed once accepted unless the customer requests additional work — with no membership and the final phone quote is confirmed before dispatch or work and stays fixed once accepted unless the customer requests additional work; no extra after-hours surcharge. It's almost always far cheaper than replacing a broken window.

Yes. If a dead battery has disabled your central locking or keyless entry, we can open the car and then jump start or replace the battery in the same visit.

Membership services and pay-as-you-go assistance use different pricing models. MS Road Assist has no annual fee, membership, contract or waiting period. Call 1300 121 595 when you need help; we confirm the final phone quote before dispatch or work, and the accepted quote stays fixed unless you request additional work. Which model costs less depends on how often you need roadside help and the terms of the alternative service.

No. MS Road Assist is fully independent — we don't process insurance claims on behalf of other providers, and we're not affiliated with any roadside membership club or competitor brand. You deal directly with us on a simple pay-as-you-go basis, with no third party involved.