Terms & Conditions
Please read these terms carefully before using our services.
Last updated: September 2026 | MS Road Assist Australia | ABN 74 689 564 109
1. Service Availability
Our services are available 24 hours a day, 7 days a week in Sydney, Melbourne, Brisbane, Adelaide, Perth and the Gold Coast, plus established surrounding suburbs, subject to technician availability. Jobs outside these areas are considered case by case. We work to a 30-minute response target, but actual arrival times vary with location, traffic, demand and technician availability and are not guaranteed.
2. Customer Responsibilities
Customers must provide accurate information regarding their vehicle, location, and issue. MS Road Assist Australia is not responsible for delays or service limitations caused by incorrect or incomplete information provided at the time of booking.
3. Scope of Services
Services are limited to the roadside work agreed by phone. Selected minor roadside work may be available subject to diagnosis, vehicle condition, parts, tools and technician availability. Additional work, parts or third-party services require the customer's approval before extra charges are incurred.
4. Pay-As-You-Go Pricing
MS Road Assist Australia operates on a Pay-As-You-Go basis with no annual membership fees or contracts. Advertised figures are base prices; a service charge and GST apply. The final phone quote is confirmed before dispatch or work and is fixed once accepted unless the customer requests additional work. There is no cancellation fee before the technician arrives and no extra after-hours surcharge.
5. Battery Warranty
Warranty applies only to eligible batteries supplied by MS Road Assist Australia. It starts on the invoice date and covers the battery, fitting labour and a warranty return callout, subject to the warranty terms, conditions and exclusions shown with the invoice.
6. Limitation of Liability
MS Road Assist Australia does not hold liability insurance. Technicians take reasonable care, but no damage-free guarantee is offered. Services are provided subject to the agreed scope and applicable law. Nothing in these terms excludes rights or remedies that cannot be excluded under Australian consumer law.
7. Changes to Terms
We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of our services constitutes acceptance of the updated terms. The current version will always be available on this page.
8. Governing Law
These Terms & Conditions are governed by the laws of Queensland, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Queensland. MS Road Assist Australia (ABN 74 689 564 109).
9. Contact
For any enquiries regarding these Terms & Conditions, please contact us by phone on 1300 121 595 or by email at msroadassist@gmail.com.
Questions about our terms?
1300 121 595